Karakiya Privacy Policy — Your Data, Your Rights

Karakiya collects two types of information — what you provide directly, and what is generated automatically as you use the service. Understanding the difference makes it easier to stay in control of your own data.

What You Provide Directly:

Automatically collected data: When you use Karakiya, certain technical data is collected automatically — such as your device type, browser, IP address, login time and date, and which pages you visited. This information is used to maintain platform security and improve our services — not for any personal purpose.

Karakiya never accesses your phone's microphone, camera, or location unless you voluntarily grant permission during the KYC selfie process.

Karakiya uses your data only for specific, legitimate purposes. Using information beyond the purpose for which it was collected is strictly against Karakiya's core policy.

Legitimate purposes for which your data is used:

• Account Management — Registration, login verification, password recovery
• Payment Processing — Processing deposits, sending withdrawals, and maintaining transaction records
• KYC Verification — Age and identity verification, fraud prevention
• Security Protection — Detecting suspicious activity, preventing account hacking
• Customer Support — Support with issue resolution and complaint handling
• Legal Obligations — Sharing information with regulatory authorities where required by applicable law
• Service Improvement — Analyzing how the platform is used to develop new features
• Relevant Communications — Sending promotions, important updates, or security notifications

Karakiya never sells your data — this isn't just a statement, it's a core part of how Karakiya operates. That said, running our services requires sharing specific information with specific parties in a limited number of situations.

Parties with whom data may be shared on a limited basis:

• Payment Processors — Mobile banking providers such as bKash, Nagad, Rocket, etc. Only the minimum information required to complete a transaction is shared.
• KYC Verification Service — International KYC partners who handle identity verification. These organisations operate under strict confidentiality agreements.
• Game Providers — Game providers such as Microgaming and NetEnt. Session IDs and betting data only — not your personal identity.
• Legal Authorities — Legal obligation to disclose information upon a valid court order or official request from a regulatory authority.
• Cybersecurity Partners — Fraud detection systems. Anonymous analytical data only — not linked to your personal identity.

All agreements with third parties explicitly state that they may not use Karakiya members' data for their own purposes or share it with anyone else. Any breach of contract results in immediate termination of the relationship.

Karakiya protects its servers and databases with multiple layers of security. This goes beyond data encryption — everything from physical access controls at server facilities to cyber attack prevention is actively managed.

Technical Security Measures:

• SSL 256-bit TLS Encryption — international-standard protection for all data transmission
• Database storage secured with AES-256 encryption
• Two-factor authentication (2FA) — optional for members but strongly recommended
• Suspicious login detection and automated alerts
• Regular third-party security audits
• DDoS Protection & Firewall System
• Real-time monitoring of account activity

Karakiya uses cookies on its website and app. Cookies are small text files stored in your browser that help remember your preferences the next time you visit the site.

Cookies used by Karakiya:

• Essential Cookies — Maintains your login session and handles security checks. These cannot be disabled as they are essential for the site to function properly.
• Functional Cookies — Remembers your language preference and theme settings. Disabling these won't break the site, but you'll need to reconfigure your settings each visit.
• Analytics Cookies — To understand which pages of the site are used most. All data is anonymized — no individual is identified.

Cookies can be managed through your browser settings. Disabling analytics cookies will not affect the core functionality of the site. Karakiya does not use retargeting or cross-site tracking cookies.

Every Karakiya member has certain fundamental rights over their personal data. These rights are upheld in line with international data protection standards.

To exercise any of these rights, email support@karakiya.click or reach out via live chat. Please send your request from your registered phone number or email address so we can verify your identity.

Karakiya does not retain any data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information — For as long as your account remains active. After account closure, generally 5 years (as required by law).
• Transaction Records — A minimum of 5 years — in accordance with financial regulatory requirements.
• KYC Documents — 5 years after account closure — in accordance with anti-money laundering regulations.
• Customer support conversations — 2 years — for service quality improvement and dispute resolution.
• Session Logs & IP Records — 90 days — for security investigation purposes.
• Marketing Preferences — Remains active until you cancel.

After the applicable retention period, data is permanently deleted or anonymised — so it can never be linked back to you.

Karakiya strictly enforces an 18+ age policy. We do not knowingly collect data from or provide any services to anyone under the age of 18.

The KYC verification process is the primary tool for ensuring this. Age is confirmed by verifying the date of birth on a national ID card or passport. If there is any suspicion that an account is being used by a minor, the account is immediately suspended and a full investigation is carried out.

If you believe a minor is using Karakiya, please notify us immediately at support@karakiya.click.

Any questions, complaints, or requests to exercise your rights regarding this privacy policy can be submitted through the channels below. Karakiya takes every request seriously and aims to respond in a timely manner.

After a complaint is submitted, Karakiya will send an acknowledgement within 5 business days and provide a resolution within 30 days. Complex cases may take longer — you'll be kept updated throughout.

This privacy policy is effective from January 2026. You will be notified at your registered email address of any future changes. The date of the latest update will always be displayed at the top of the Karakiya page.