Karakiya FAQ — All Your Questions Answered in One Place

The time it takes for winnings to be credited after a bet depends on the type of match or game:

• Sports Betting (pre-match): Winnings are generally credited to your account within 5–15 minutes of the match ending.
• Live Betting: As soon as the event concludes, or within a maximum of 30 minutes.
• Casino & Slots: Winnings are credited to your wallet instantly at the end of the game.
• Jackpot (Large Amounts): For winnings above ৳50,000, Karakiya conducts a manual review — typically completed within 24–48 hours. This delay is in place to prevent fraud.

Once funds are credited to your account, to make a withdrawal KYC verification completed KYC is essential. Without it, large withdrawals may be held. Typically, withdrawals to bKash or Nagad are completed within 10–30 minutes.

If funds haven't arrived after the expected timeframe, contact support with your Bet ID.

Karakiya supports all popular mobile banking and payment methods for the convenience of Bangladeshi members. The following methods are currently available:

• bKash — Minimum deposit ৳200, withdrawals processed in 10–30 minutes.
• Nagad — Minimum deposit ৳200, withdrawals processed in 10–30 minutes.
• Rocket (Dutch-Bangla) — minimum deposit ৳300, withdrawal processed in 30–60 minutes
• Bank Transfer — Minimum ৳1,000 · 1–3 business days
• VISA / Mastercard — International cards supported
• Cryptocurrency — USDT, Bitcoin (Tether is the most popular)

No charges on deposits. Karakiya charges no fees on withdrawals either — though your mobile banking provider's own transaction charges may apply.

To deposit, log in → Wallet → Deposit → choose a method → enter amount → confirm. Payments via bKash or Nagad are credited instantly.

Karakiya's policy is One account per person. Opening two or more accounts under the same identity is a violation of the rules — all such accounts will be suspended and any accumulated balance may be forfeited.

Regarding separate family members: Multiple people living at the same address or sharing the same IP can each open a separate account — If Each person must be a distinct individual and have their own:

• National ID Card (Different NID Number)
• A separate mobile number
• Separate banking details

However, if multiple accounts are suspected, Karakiya may request KYC documents for verification.

If you've lost access to an old account or can't remember the details, contact support instead of opening a new one — they'll help you recover it.

Wagering or Playthrough This means the bonus amount must be wagered a specified number of times before any winnings from it can be withdrawn.

The wagering requirement for Karakiya's welcome bonus is ×25. This means multiplying the bonus amount by 25 gives you the total amount you need to wager.

Let's walk through an example:

• You deposit ৳1,000
• With a 200% bonus you receive ৳2,000
• Total balance ৳3,000
• Bonus wagering: ৳2,000 × 25 = ৳50,000 Betting Required
• Once this ৳50,000 in betting is completed, winnings earned from the bonus can be withdrawn

A few important points:

• Not all games contribute equally to wagering requirements — slots count at 100%, while table games count at 10–20%.
• Bonus Validity 30 days — wagering must be completed within this period.
• The specific terms for each offer are listed individually on the promotions page.

Head to the "Bonus" tab in your account to see how much of the total wagering requirement you've already completed.

There are a few possible reasons why an account gets locked or temporarily suspended — understanding the cause makes finding a solution much easier.

Common reasons:

• Entering the wrong password multiple times — After 5–7 consecutive failed login attempts, your account will be temporarily locked for security reasons. Wait 30 minutes or reset your password.
• KYC verification pending — certain activities may be restricted if KYC is not completed before your first withdrawal.
• Suspicious Activity Detected — if Karakiya detects unusual login activity or transactions, it may temporarily suspend your account as a security measure.
• Policy Violation — in cases of multiple accounts or terms violations.
• Self-Exclusion (Self-Initiated) — think back to whether you had set a self-exclusion period previously.

Steps to Resolve:

1. Start by trying to reset your password — click the "Forgot Password?" link on the login page.
2. If that doesn't work, contact us via live chat or email us at support@karakiya.click.
3. Include in your email: your registered mobile number or email address, account name, and a description of the issue.
4. Support typically responds within 2–4 hours and takes action based on the situation.

If the account is in good standing and no rules have been violated, it will be reactivated promptly.

Karakiya believes taking a break is not a sign of weakness — it's a responsible choice. Several options are available for this:

Option 1 — Cooling-Off Period (Temporary Break):
You can pause betting for anywhere between 24 hours and 6 weeks. During this period your account stays active, but no new bets or deposits will be allowed. It resumes automatically once the period ends.

Option 2 — Self-Exclusion (Long-Term Break):
Fully block login access for 7 days, 1 month, 3 months, 6 months, or 1 year. Once a self-exclusion is active, logging in is not possible under any circumstances.

Option 3 — Permanent Account Closure:
If you want to permanently close your Karakiya account, you can submit a permanent closure request. This action cannot be undone.

How to do it:

1. Log In → Account Settings → Responsible Gaming
2. Choose your preferred option and confirm
3. Or email us directly at support@karakiya.click — your account will be activated within 24 hours.

Any real balance remaining in your account during the exclusion period can be withdrawn. For more details, Responsible Gaming View page.